Feedback & Support

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Knowledge Base

  1. Add content from other applications 

    1. Add an HTML package using the widget as a page to your course
    2. How do I add a Captivate (Flash SWF) file with Player Controls to a page?
    3. How do I add a link to a file to a page? How do I add a resource file?
    4. How do I add documents and websites as Resources in my course?
    5. Links to resources for web designers
  2. Best Practices 

    1. General Best Practices for designing eLearning courses
    2. General Best Practices for designing eLearning pages
    3. Audio Narration Recording Best Practices
    4. Best Practices for accessibility (Section 508)
    5. Best Practices for Video Production
  3. Collaboration 

    1. How do I work with my team in Claro? (Collaborating in Claro, Team Collaboration)
    2. How do I add page notes to my course for other authors or development (or export them from Claro)?
    3. How do I add, copy, edit or delete an email template?
    4. What are the dynamic text options for use in email templates?
  4. Course review process 

    1. How do I enable or disable review mode for a course?
    2. How do I add reviewer notes to a course?
    3. How do I view (or export) and close or complete Reviewer Notes?
    4. Reviewer steps to join Claro and review a course (Reviewing a course in Claro guide)
  5. Course themes and styles 

    1. Can we create custom course themes? How can I change the default font, colors, and navigation buttons?
    2. Course theme designs
    3. Can a course theme design be changed once I've started my course?
    4. How do I use the Claro Theme Designer Tool?
    5. How do I edit a theme created in Theme Designer?
  6. Getting Started 

    1. A Tour of the Main Parts of Claro guide (SplashBoard and Authoring Environment with labelled areas)
    2. Changing your Knowledge Base/Feedback Support notification settings.
    3. What are the shortcut keys I can use in Claro? What key (keyboard) combinations can I use to control actions?
    4. How do I create a new standard online or mobile course?
    5. How do I add a new Learning Object to my course?
  7. Instructional Design and course structure 

    1. A sample course development process
    2. How are courses structured?
    3. What are endscreens? What is a module, test, and course endscreen?
    4. What is a Learning Object?
    5. What is a learning objective?
  8. Interactivity and Animation 

    1. How do I add interactions or interactivity to my page? Add links, actions, timed events, animations, hotspots, and image maps.
    2. How do I insert a Hotspot to add interactions?
    3. How do I add an action to an element that when trigger will Show or Hide or Toggle other elements (mouse event interaction)?
    4. Insert or add a pre-built button to a page (and edit it)
    5. How do I add an Action to Animate elements?
  9. Layout and preview courses 

    1. How do I preview a page, current page, or a full course?
    2. How do I view and manage Workspace layout tools (element borders, hide targets, smart guides, grids, and guides)?
    3. How do I position, size, layer, lock, and set transparency using the tools along the top of the workspace?
    4. How do I copy, cut, paste, duplicate, offset paste, edit, or delete elements? How do I paste with actions?
    5. How do I use Smart Guides in Claro to place elements precisely?
  10. Manage content and courses 

    1. How do I browse the list of courses?
    2. How do I change a course status to disabled or offline?
    3. Color names supported by HTML and hexadecimal (hex) values and used by Color Picker
    4. What are the different copy options available in Claro? (for Pages, Learning Objects, and Courses)
    5. What are some examples and advantages of Sharing Learning Objects?
  11. Manage users in Claro 

    1. How do I add or invite a new user (author or reviewer) to Claro?
    2. How do I assign a user (author or reviewer) to a course or courses?
    3. How do I deactivate a user (author or reviewer)?
    4. How do I edit my profile to change my password or notification settings and other details?
    5. How do I reactivate a user (author or reviewer)?
  12. Media: images and more 

    1. How do I add an image to a page? How do I add media such as a Flash movie, video, or audio?
    2. How do I add audio to a page?
    3. How do I add Rollover states (new image) to an image?
    4. How do I apply Advanced CSS Styles to media and buttons in Claro?
    5. How do I change a media asset on my page? How do I replace an image or other media on my page?
  13. Mobile courses 

    1. Mobile course design Best Practices
    2. Copy page from a smartphone to a standard course or from a standard course to a smartphone course
    3. Designing mobile courses with audio narration set to autoplay
    4. How can I preview my mobile course on my smartphone or tablet?
    5. Setting up a PowerPoint file for import into Claro for smartphone delivery
  14. Narration 

    1. How do I add narration audio to a page?
    2. How do I add page transcripts for narration or accessibility to my course?
    3. How do I make audio play automatically? How do I set an audio clip to Auto Play?
  15. PowerPoint files 

    1. How do I import a PowerPoint (PPT) file into Claro to start a course?
    2. PowerPoint (PPT) file import tips (How to prepare your file in advance for best results)
    3. PowerPoint (PPT) import overview
    4. To Use Custom Import Settings for PowerPoint (PPT) file imports
    5. Can I import a Keynote (KEY) file into Claro? How do I convert a KEY file into a PPT file?
  16. Publish or export courses 

    1. How do I deliver a course made in Claro to students (Publish course)?
    2. How do I publish or export a course using LMS Standards (SCORM, AICC, Tin Can API)?
    3. How do I configure a PENS Target to publish my course?
    4. How do I publish or export to SCORM Cloud?
    5. How do I publish or export a Web package?
  17. References, citations and bibliography 

    1. How do I add a reference item in Claro?
    2. How do I add citations to my course?
    3. How do I add a citation to a glossary term?
    4. How do I edit a reference?
    5. How do I delete a reference from the Reference Manager?
  18. Release notes 

    1. Claro Release Notes
    2. How do I know what release version of Claro I have?
    3. Maintenance Release Notes
    4. Claro Release Cycles
  19. System requirements for Claro  

    1. Claro Browser and System Requirements for Authors and Administrators
    2. Claro course and player Browser and System Requirements for End Users, Reviewers, or Learners
    3. Claro Flash Requirements for Authors and Administrators
    4. Claro Java Requirements for Authors and Administrators
    5. dominKnow Offline Mobile App: System Requirements
  20. Templates: Rapid Authoring 

    1. What are Templates?
    2. Description of system templates available in Claro
    3. How do I add a page from the Template Library to my course?
    4. How do I edit a page made from a template?
    5. How do I create a Template Library?
  21. Test questions in Claro 

    1. What question types does Claro offer? What kinds of test questions are available?
    2. How do I create or add test questions and/or practice questions? What's the difference between test and practice questions?
    3. Drag and Drop Questions
    4. Fill in the Blanks Questions
    5. Multiple Choice or Multiple Select Questions
  22. Training, tutorials, and samples 

    1. Claro course samples
    2. Training Guide and materials
    3. Video Tutorials on YouTube
  23. Frequently Asked Questions (FAQs) 

    1. Known Issues of Unsupported Functionality (Incompatibilities on mobile device and browser) (mobile, ie6,ie7,ie8,ie9)
    2. Are the source files stored on your server or can we have access to them?
    3. Can I create a course for standard desktop online and mobile delivery?
    4. Can I download or export assets or files from the Media Library?
    5. Can tutorials I've done in Flash be imported into Claro? If Flash is imported, is the interactivity retained when I publish to mobile?
  24. All articles 

    1. Claro Browser and System Requirements for Authors and Administrators
    2. Can we create custom course themes? How can I change the default font, colors, and navigation buttons?
    3. What question types does Claro offer? What kinds of test questions are available?
    4. General Best Practices for designing eLearning courses
    5. A sample course development process
    384 articles 

Feedback and Knowledge Base