Knowledge Base

← Feedback & Support
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  1. Getting Started

    1. A Tour of the Main Parts of Claro guide (SplashBoard and Authoring Environment with labelled areas)
    2. Changing your Knowledge Base/Feedback Support notification settings.
    3. How do I add a new Learning Object to my course?
    4. How do I add a new Module to my course?
    5. How do I add a page to my course? How do I make a new page?

  2. Training, tutorials, and samples

    1. Claro course samples
    2. Training Guide and materials
    3. Video Tutorials on YouTube

  3. System requirements for Claro

    1. Claro Browser and System Requirements for Authors and Administrators
    2. Claro course and player Browser and System Requirements for End Users or Learners
    3. Claro Flash Requirements for Authors and Administrators
    4. Claro Java Requirements for Authors and Administrators
    5. How do I find out about what browser version I'm using?

  4. Templates: Rapid Authoring

    1. How do I make a page from the Template Library?
    2. What can I build with the templates in the different categories? (Standard and Smartphone template descriptions)

  5. Layout and preview courses

    1. How do I copy, cut, paste, duplicate, offset paste, edit, or delete elements? How do I paste with actions?
    2. How do I position, size, layer, lock, and set transparency using the tools along the top of the workspace?
    3. How do I preview a page, current page, or a full course?
    4. How do I use Smart Guides in Claro to place elements precisely?
    5. How do I view and manage Workspace layout tools (element borders, hide targets, smart guides, grids, and guides)?

  6. Media: images and more

    1. How do I add an image to a page? How do I add media such as a Flash movie, video, or audio?
    2. How do I add audio to a page?
    3. How do I add Rollover states (color or a new image) to a shape or an image?
    4. How do I apply Advanced CSS Styles to media in Claro?
    5. How do I capture and insert an area of my screen onto my page? (Still image)

  7. Interactivity

    1. How do I add a link or hyperlink to a URL website, email or ftp site?
    2. How do I add an Action to control the Course Player navigation buttons (Player Controls: e.g., Forward, Back, Audio, Transcript buttons)?
    3. How do I add interactions or interactivity to my page? Add links, actions, timed events, animations, hotspots, and image maps.
    4. How do I create a mouse event interaction (Action or Actions) to show or hide elements?
    5. How do I create an Image Map with interactions?

  8. Narration

    1. How do I add narration audio to a page?
    2. How do I add page transcripts for narration or accessibility to my course?
    3. How do I make audio play automatically? How do I set an audio clip to Auto Play?

  9. Test questions in Claro

    1. Editing test question elements on the stage
    2. Fill in the Blank test questions
    3. How do I add a test question? How do I make a question? Add test questions.
    4. How do I edit the test pass mark for a course? How do I add a passing score?
    5. How do I Insert a question from another course (duplicate a question)?

  10. Manage content and courses

    1. Color names supported by HTML and hexadecimal (hex) values and used by Color Picker
    2. Comparison of copy features and re-use of Learning Objects features. From Current, From Course, and Copy Course buttons.
    3. Examples and advantages of re-use of Learning Objects
    4. How can I change the course structure?
    5. How can I delete or remove a course? How do I change a course status to disabled or offline?

  11. Manage users in Claro

    1. How do I add or invite a new user (author or reviewer) to Claro?
    2. How do I assign a user (author or reviewer) to a course or courses?
    3. How do I deactivate a user (author or reviewer)?
    4. How do I edit my profile? How do I change my password?
    5. How do I reactivate a user (author or reviewer)?

  12. Collaboration

    1. How do I add page notes to my course for other authors or development?
    2. How do I export text for translation?
    3. How do I work with my team in Claro? (Collaborating in Claro, Team Collaboration)

  13. Course review process

    1. How do I add reviewer notes to a course?
    2. How do I enable or disable review mode for a course?
    3. How do I view and close or complete reviewer notes?
    4. Reviewer steps to join Claro and review a course (Reviewing a course in Claro guide)

  14. Publish or export courses

    1. Audio and video playback performance in published courses on mobile devices and browsers
    2. Course content and test or assessment data from Claro tracked in SCORM versions (completion and success status)
    3. Course re-published to SCORM Cloud using IE9 is cached and displays old course
    4. Display Completion Certificate upon finishing course and test
    5. Failure Scores and Test Attempts: Tracking in SCORM 1.2 and 2004

  15. Mobile courses

    1. Copy page from a smartphone to a standard course or from a standard course to a smartphone course
    2. Designing mobile courses with audio narration
    3. How can I preview my mobile course on my smartphone or tablet?
    4. Mobile course design Best Practices
    5. Setting up a PowerPoint file for import into Claro for smartphone delivery

  16. PowerPoint files

    1. Can I import a Keynote (KEY) file into Claro? How do I convert a KEY file into a PPT file?
    2. Can I import a PPTX (PowerPoint 2010) file into Claro? How do I convert a PPTX file into a PPT file?
    3. How do I extract audio files that are embedded in a PowerPoint (PPT) file in order to add them to my course in Claro?
    4. How do I import a PowerPoint (PPT) file into Claro to start a course?
    5. PowerPoint (PPT) file import tips (How to prepare your file in advance for best results)

  17. Release notes

    1. Claro Release Notes
    2. How do I find out what Claro release version I have?

  18. Add content from other applications

    1. How do I add a Captivate (Flash SWF) file with Player Controls to a page?
    2. How do I add a link to a document file or PDF to a page? How do I add a resource file?

  19. Instructional Design and course structure

    1. A sample course development process
    2. How are courses structured?
    3. What are review exercises?
    4. What is a Learning Object?
    5. What is a learning objective?

  20. Best Practices

    1. Audio Narration Recording Best Practices
    2. Best Practices for accessibility (Section 508)
    3. Best Practices for Video Production
    4. Best Practices when designing courses for international audiences
    5. Can I copy and paste text from Word into Claro? Why do I get asked if I want to clean text before pasting?

  21. Frequently Asked Questions (FAQs)

    1. Are the source files stored on your server or can we have access to them?
    2. Can a course theme design be changed once I've started my course?
    3. Can I create a course for standard desktop online and mobile delivery?
    4. Can I download or export assets or files from the Media Library?
    5. Can tutorials I've done in Flash be imported into Claro? If Flash is imported, is the interactivity retained when I publish to mobile?

  22. All articles

    1. A sample course development process
    2. A Tour of the Main Parts of Claro guide (SplashBoard and Authoring Environment with labelled areas)
    3. Are the source files stored on your server or can we have access to them?
    4. Audio and video playback performance in published courses on mobile devices and browsers
    5. Audio Narration Recording Best Practices

Knowledge Base and Helpdesk

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