Where is the Help manual or documentation? How do I get or call support?

The Help tab ribbon offers easy access to all support materials. You can also get help using Claro in the Search Help field, Knowledge Base articles, Support Forum, and also from our video tutorials on YouTube.

This Getting Started in Claro guide shows how to access Support and Help.

Search Help

When you’re in Claro, type a topic in the quick Search Help field at the top of the Claro screen (see our YouTube video Search Help for more information. Related topics appear in a drop-down menu. Click one to open it and leave it open as long as you like while you’re working.

You can also drag the bottom right corner of the window to re-size it. Click the arrow on the title bar to minimize or maximize the window. Drag the bar to the ribbon to dock it for later.

Click the “Open full article” link to open the article in a new tab or window. Click the X to close the article window.

Knowledge Base articles

To access the Knowledge Base articles:

  1. Click the Application Menu in the upper-left corner.
  2. Click Help.
  3. Use the Table of Contents to browse through the topics or use Search to jump directly to a topic.

NOTE: The Help link is also available in your User Account menu.

User Support Forum

To access the User Support Forum:

  1. Click the Search Help field at the top of the Claro screen beside your account name.
  2. Start typing a topic or question in the field. Related Knowledge Base articles appear in a drop-down menu.
  3. Click a topic to open it.
  4. You can also Give Feedback about Claro and vote for and submit ideas for new features right in the forum (see our YouTube video Give Feedback for more information).

NOTE: You can also click the Get Support icon on the communication bar, or click Get Support in your User Account menu in the upper-right corner or from the Application Menu in the upper-left corner. See our YouTube video Get Support for more information)

Start typing a topic or question in the Message subject field. Related Knowledge Base articles appear on the left-side of the window.

Contact Us

If you don’t see what you’re looking for in the related articles, send the message directly to us right from the Support Forum!

Your email message is sent to support@dominknow.com. You can also email us directly if you prefer.

Video Tutorials

Our video on YouTube may help you learn more about these features:

Other video tutorials are also available from our dominKnow Learning System’s YouTube channel. NOTE: right-click to open this link in a new tab or browser.

Getting Started

  1. A Tour of the Main Parts of Claro guide (SplashBoard and Authoring Environment with labelled areas)
  2. Changing your Knowledge Base/Feedback Support notification settings.
  3. What are the shortcut keys I can use in Claro? What key (keyboard) combinations can I use to control actions?
  4. How do I create a new standard online or mobile course?
  5. How do I add a new Learning Object to my course?
  6. How do I add a new Module to my course?
  7. How do I add a page to my course? How do I make a new page?
  8. How do I add a review exercise?
  9. How do I add basic content (text, image, Flash, video, audio, chart, shape) to my page?
  10. How do I change the formatting of a bullet or number list? How do I set the style type of a list?
  11. How do I create or edit a table?
  12. How do I edit the properties, title, name or settings of a page?
  13. How do I get started making a course in Claro? A Quick Start guide.
  14. How do I make a new page from a current page (duplicate or copy a page)?
  15. How do I style my font or paragraph text? How can I make my font bold, a different color, or remove all formatting?
  16. How do I add, edit or delete a marker to my page?
  17. How do I add, edit or delete a zoom element?
  18. How do I insert a special character (such as a copyright or registration mark or an accented character)?
  19. How do I add a glossary term?
  20. How do I view a glossary term's definition in a course?
  21. How do I use the color picker to color a shape or text?
  22. Submit or Share an idea (Feedback) for Claro
  23. What are the Shape Settings and tools I can use in the shape context-tab to change or modify a shape?
  24. What do all these tools and terms in Claro mean? (Claro Authoring Terminology Guide)
  25. What font faces are supported by Claro?
  26. Where is the Help manual or documentation? How do I get or call support?
  27. How do I pin Claro to my Windows Taskbar and Start menu as a shortcut?
  28. What are the shortcut keys learners can use to navigate a course without a mouse?
  29. How do I rotate an Element?

Feedback and Knowledge Base