Internet Explorer: IE8, IE9, IE10, and IE11 Compatibility mode: Can't log into Claro with IE8, IE9, IE10 or IE11

If you are using IE8, IE9, IE10, or IE11 and attempt to log in Claro, but receive a message that your browser is incompatible, this is most likely because your browser is set in Compatibility mode.  This mode tells your browser to treat web sites as if it was using IE7.  Since Claro requires IE8 or better for authoring, you receive the incompatibility message.  Fortunately this is very easy to resolve.

Internet Explorer 8

  • In IE8, access the Tools menu
  • Make sure Compatibility View is turned off
  • Once off, access Claro again and attempt to log in

Internet Explorer 9

  • In IE9, access the menu via the Gear icon and select F12 Developer Tools or press F12 on your keyboard
  • In the bottom window of your web browser a new row will appear starting with "File"
  • Click on Browser Mode and change it to IE9
  • Click on Document Mode and change it to IE9 standards
  • Once changed, access Claro again and attempt to log in. You may close the developer Tools bar
Internet Explorer 10
  • In IE10, access the menu by pressing the ALT key to bring up the top menu and the go to Tools > Developer Tools, or press F12 on your keyboard
  • In the bottom window of your web browser a new row will appear starting with "File"
  • Click on Browser Mode and change it to IE10 (NOT the IE 10 Compatibility View)
  • Click on Document Mode and change it to IE10 standards
  • Once changed, access Claro again and attempt to log in. You may close the developer Tools bar
Internet Explorer 11
  • In IE11, access the menu by pressing the ALT key to bring up the top menu and the go to Tools > Developer Tools, or press F12 on your keyboard
  • In the bottom window of your web browser a new section will appear starting with F12 display
  • Scroll down to locate the Emulation mode (icon with desktop screen and mobile screen)
  • Set document mode to Edge (Default)
  • Set User agent string to Default
    Note: you may wish to set the document mode and user agent string to IE10 as not all Claro features have been fully tested with IE11.
Display all websites in compatibility view
In some cases your browser may be set to always try to use compatibility mode.
  • Open IE
  • Press the ALT key to bring up the IE Menubar
  • Click on the Tools menu
  • Click on compatibility view setting
  • Look for the checkbox "display all the websites in compatibility view" or
  • Look to see if dominknow.com/clarolive.com are in the list


More about compatibility mode: http://blogs.msdn.com/b/askie/archive/2009/03/23/understanding-compatibility-modes-in-internet-explorer-8.aspx

Feedback and Knowledge Base