LMS playing content in IE6, IE7 or IE8 (Internet Explorer) non standard mode

Some LMS systems will force your content browser into a non standard mode or an older version of the browser. This is most common with IE browsers where some LMS systems will force all content to be launched in IE7 mode or a "compatibility mode."  This can result in problems with functions that are supported by the learners IE9 browser not working properly.  It can also cause media (audio and video) to not have proper play back or not even work in some cases.

To overcome this restriction, you can edit the publishing profile, choose the behaviors tab and turn on the option to launch the course content in a new window. Now republish your course and the problem will be resolved. This option enables Claro to control the format and setting of the course window and override the settings the LMS was forcing it to launch in.

Here are the steps to modify the publish profile:

  1. Open the course you wish to export
  2. Go to the Application Menu (blue button on the top left) > Publish > LMS (Standards)
  3. Next to the Profiles drop down click on the "..." button
  4. Select a profile on the left
  5. Click the Edit button
  6. Go to the Behavior tab
  7. Ensure that "Launch Course in New Window" is checked
  8. Click the update button

Publish or export courses

  1. How do I deliver a course made in Claro to students (Publish course)?
  2. How do I publish or export a course using LMS Standards (SCORM, AICC, Tin Can API)?
  3. How do I configure a PENS Target to publish my course?
  4. How do I publish or export to SCORM Cloud?
  5. How do I publish or export a Web package?
  6. Publishing Profile: What are the options I can choose when publishing or exporting a course?
  7. What can I do with a course published as a Web package rather than SCORM?
  8. Audio and video playback performance in published courses on mobile devices and browsers
  9. Course content and test or assessment data from Claro tracked in SCORM versions (completion and success status)
  10. Course re-published to SCORM Cloud using IE9 is cached and displays old course
  11. Display Completion Certificate upon finishing course and test
  12. Failure Scores and Test Attempts: Tracking in SCORM 1.2 and 2004
  13. How do I download a course that has been published?
  14. What languages are supported by the Claro course player / published courses.
  15. Supported Languages and Codes for Translation Export
  16. What do the tags that show in my export for translation/exported text mean?
  17. How do I import a translated text file?
  18. How do I export a course for translation?
  19. I lost my translation file, can I download another?
  20. How do I publish my course as a printable document?
  21. When does SCORM communicate course data to the LMS?
  22. Why do courses send out SCORM requests when idle?
  23. How do I export and import course text?
  24. LMS playing content in IE6, IE7 or IE8 (Internet Explorer) non standard mode

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