How do I email an attachment to Claro and import it to the Media Library? How do I send media from my mobile smartphone to Claro?

You can email media in an attachment to Claro and then import it into the Media Library. You can even email an attachment from your mobile device to Claro!

The email subject is the title used in Claro and the body is the description.

To email and then import images from an email attachment to the Media Library:

  1. First, attach your media to an email message. Give the email an appropriate subject for its title in Claro. Enter text in the body of the email for the description.
  2. Send the email to using the email address you registered in Claro. You will receive an email from dominKnow support shortly thereafter (with the subject the same as yours). See below for the contents of the email.
  3. In the Media Library, click the Check Email button. NOTE: How long will it take before it arrives? This is not dependant on Claro, but is dependent on the file size and the outgoing server's bandwidth and service. The Check Email action in the Media Library pings the Claro server to look for it, according to your registered email address, when you click the button.
  4. The media asset(s) open in the library. Click each one to Edit and add a meaningful title, description, and tags.

You can also upload a zip package containing many media files or upload media directly from your computer hard drive or other device to the Media Library.

See The Media Library, Upload media from my computer, Upload a zip file for more information.

The confirmation email from dominKnow support:

This message is to let you know that we have received your emailed photo/video attachment.

To use or access the file(s) you emailed simply sign-in to your Claro system and follow these instructions:

  1. Sign In to Claro.
  2. Close the SplashBoard by opening your desired course or clicking the close button in the top Right of the SplashBoard window.
  3. Click the "Open the Media Library" button in the QuickLinks toolbar. The QuickLinks are in the top left of the Browser window above the Ribbon.
  4. Once the Media Library is open click the "Check Email" button on the left menu.  Your asset will be loaded into view and you can select it.

Just like any other asset you can now add / update the title, description and tags and use it within any course(s) you want.

PLEASE NOTE, there are a few things to consider when you email assets:

  1. If you sent the email with the attachment(s) from an email address other than the one that is registered as your user name in Claro, it will not be accepted.
  2. If any one of your file(s) are larger than 10MB, it will not be accepted.
  3. If the file(s) you send do not match the permitted file formats they will not be accepted.
    1. Images (PNG, JPG, GIF)
    2. Video (MP4, M4V, MOV)
    3. Audio (MP3, AAC)

Claro Team

Media: images and more

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  7. How do I edit a chart?
  8. How do I copy a chart?
  9. How do I edit an image added to my page using Image Tools? How do I use the Image Editor?
  10. How do I email an attachment to Claro and import it to the Media Library? How do I send media from my mobile smartphone to Claro?
  11. How do I insert a speech bubble using the Speech Bubbles Browser?
  12. How do I insert a symbol shape using the Symbols Browser?
  13. How do I embed a video into my course?
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  16. How do I insert streaming media such as a video (Media Stream) onto my course page?
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  20. How do I replace media used in course pages with new media? How do I update media or an image?
  21. How do I reset the dimensions of an element (image, Flash, video) if I've distorted it?
  22. How do I upload media from my computer to the Media Library? How do I insert media from the Library into my page?
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  28. The Media Library
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  30. Video delivery in Claro: What is progressive download and streaming video?
  31. Video encoding, conversion, and editing tools (video converters and editors)
  32. Video size (width and height) when exporting in order to import into Claro
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  34. What are the different types of charts I can make and when should I use each type?
  35. What are the Flash Settings I can use in the Flash context-specific tab to control or change a Flash movie (swf file)?
  36. What are the image borders and effects I can add using the Design tab? (Thin, Thick, Picture, Bevel, Shadow, Mirror, Rounded)
  37. What are the Image Tools I can use in the image context-specific tab to change or modify an image?
  38. What are the Playback options for audio and video control?
  39. What are the Video Settings I can use in the video context-specific tab to control or change a video?
  40. How do I resize an element on the stage?
  41. When is Flash used in Claro courses? What is the Audio Video Media Player?
  42. How do I create a poster image for video or Flash files?
  43. How do I add labels to an image?
  44. How do I edit / delete Image Labels?
  45. My MP4 video plays sound but the video is black (no picture) on my Android

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