Frequently Asked Questions (FAQs)

  1. Known Issues of Unsupported Functionality (Incompatibilities on mobile device and browser) (mobile, ie6,ie7,ie8,ie9)
  2. Are the source files stored on your server or can we have access to them?
  3. Can I create a course for standard desktop online and mobile delivery?
  4. Can I download or export assets or files from the Media Library?
  5. Can tutorials I've done in Flash be imported into Claro? If Flash is imported, is the interactivity retained when I publish to mobile?
  6. Do we have to use your server for Claro or can we use our own?
  7. How do I find out what hex color is used in an image?
  8. How do I get more help for working in Claro? Is there help documentation or a user guide?
  9. How do I hide the audio player? Why is there a black box when I choose Auto Play and Hide Controls for my audio?
  10. How do I replace an image or other media in my course and the Media Library?
  11. How do I upload an image or other media to my course? Can I upload multiple images or a zip package? Can I email an attachment with a media file to Claro?
  12. How do I use a spell checker in Claro?
  13. I can't edit text in my course that I imported from a PowerPoint file (text was part of a grouped element).
  14. I cannot scroll Reviewer Notes feedback in the native Android browser.
  15. Is all interactivity in PowerPoint (PPT) slides supported when imported into Claro?
  16. Is Claro's output SCORM-conformant?
  17. Is it possible to add links or actions within the pages so the course doesn't have to be completely linear?
  18. Is there a limit to the number of slides a PowerPoint (PPT) file can have when importing into Claro?
  19. I don't see my language listed, is there support for other languages in Claro courses?
  20. What are the media file types (or formats) accepted by Claro?
  21. What are the Tweet and Like buttons on the bottom bar?
  22. What bookmarking functionality does Claro have? Does a course resume at the last completed location?
  23. What if we don't have an LMS? Where can my completed course go?
  24. What is the maximum recording time for audio narration on a page?
  25. What is the minimum browser requirement for an administrator/author in Claro?
  26. What is the output format from Claro? HTML5 or Flash?
  27. What video codecs are supported in Claro? What video compression format should I use?
  28. What video formats does Claro support?
  29. Where's the Save button in Claro?
  30. Why can't I layer an element over my embedded video?
  31. Why can't I open two courses at the same time? I want to use one course as a reference while I author the other.
  32. Why can't my reviewer see my course?
  33. Why do I see a message asking me if I want to "Prevent this page from creating additional dialogs"?
  34. Why do I see a “Script Not Responding” error message sometimes when I sign out of Claro?
  35. Why does my course have vertical scroll-bars (scrolling) on the right side of the window?
  36. Why does my Flash (.swf or SWF) media asset not play?
  37. Why doesn't my screen capture tool work when I'm using Internet Explorer? How do I add a Trusted Site to IE 8?
  38. Why should I clear my browser cache? I updated a page but can't see the changes.
  39. Why won't my mobile device audio or video play automatically even when I set to Autoplay?
  40. Will changes I make to an image in the Image Editor affect other places the image is used?
  41. Will getting through my company's firewall be a problem?
  42. SSO (Single Sign On) is available for Enterprise clients
  43. Why do Claro courses not play on my Desktop?

Feedback and Knowledge Base

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