Frequently Asked Questions (FAQs)

← Helpdesk

  1. Are the source files stored on your server or can we have access to them?

  2. Can a course theme design be changed once I've started my course?

  3. Can I create a course for standard desktop online and mobile delivery?

  4. Can I download or export assets or files from the Media Library?

  5. Can tutorials I've done in Flash be imported into Claro? If Flash is imported, is the interactivity retained when I publish to mobile?

  6. Can we create custom course theme designs? How can I change the default font, colors, and navigation buttons?

  7. Do we have to use your server for Claro or can we use our own?

  8. How are test questions scored and weighted?

  9. How do I get more help for working in Claro? Is there help documentation or a user guide?

  10. How do I hide the audio player? Why is there a black box when I choose Auto Play and Hide Controls for my audio?

  11. How do I include a test in the middle of a course?

  12. How do I replace an image or other media in my course and the Media Library?

  13. How do I upload an image or other media to my course? Can I upload multiple images or a zip package? Can I email an attachment with a media file to Claro?

  14. How do I use a spell checker in Claro?

  15. I can't edit text in my course that I imported from a PowerPoint file (text was part of a grouped element).

  16. I cannot scroll Reviewer Notes feedback in the native Android browser.

  17. Is all interactivity in PowerPoint (PPT) slides supported when imported into Claro?

  18. Is Claro's output SCORM-conformant?

  19. Is it possible to add links or actions within the pages so the course doesn't have to be completely linear?

  20. Is there a limit to the number of slides a PowerPoint (PPT) file can have when importing into Claro?

  21. Is there support for other languages in Claro?

  22. What are the media file types (or formats) accepted by Claro?

  23. What are the Tweet and Like buttons on the bottom bar?

  24. What if we don't have an LMS? Where can my completed course go?

  25. What is the maximum recording time for audio narration on a page?

  26. What is the minimum browser requirement for an administrator/author in Claro?

  27. What is the output format from Claro? HTML5 or Flash?

  28. What question types does Claro offer? What kinds of test questions are available?

  29. What video codecs are supported in Claro? What video compression format should I use?

  30. What video formats does Claro support?

  31. Where's the Save button in Claro?

  32. Why can't I layer an element over my embedded video?

  33. Why can't I open two courses at the same time? I want to use one course as a reference while I author the other.

  34. Why can't I see or set my passing test score, re-testing options, etc. when I preview my course?

  35. Why can't my reviewer see my course?

  36. Why do I see a message asking me if I want to "Prevent this page from creating additional dialogs"?

  37. Why do I see a “Script Not Responding” error message sometimes when I sign out of Claro?

  38. Why does my Flash (.swf or SWF) media asset not play?

  39. Why doesn't my screen capture tool work when I'm using Internet Explorer? How do I add a Trusted Site to IE 8?

  40. Why don't I see all my test questions when I view my course? I can't see test questions in my published course.

  41. Why don't my shortcut keys work on the Mac? Keyboard command shortcuts on Mac

  42. Why should I clear my browser cache? I updated a page but can't see the changes.

  43. Why won't my mobile iPad or iPhone course narration play automatically even when I set audio to Auto Play?

  44. Will changes I make to an image in the Image Editor affect other places the image is used?

  45. Will getting through my company's firewall be a problem?

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